Customers have the right to notify Endrick Trading Ltd that they wish to cancel their order within seven working days on receipt of the goods, without giving a reason. The seven working days starts the day after receipt of the goods. If the customer exercises their right to cancel the order, Endrick Trading Ltd will make a full refund, within thirty days of cancellation irrespective as to whether the goods have been returned at that stage. The consumer has a right to a cooling off period during which they may cancel their order for any reason. The customer in certain cases will be asked to pay for the cost of returning the goods. A full refund will then be offered to the customer, within thirty days starting from when confirmation is received that the customer has paid for the return delivery cost. A full refund is not conditional upon the goods being returned-although relevant deduction can be made, where appropriate. This clause does not apply to orders made for perishable goods. This does not affect your statutory rights as a consumer.
Customers are allowed a reasonable time from receipt of the goods to reject them for a full refund. Upon return of the goods Endrick Trading Ltd, a full refund plus consequential losses, which will include postage costs shall be offered to the customer.